Terms and Conditions
Welcome to Bayler & Co.
These Terms and Conditions govern your use of our website and the purchase of our handmade hats, whether online or in person. By accessing our website or purchasing from us, you agree to these terms. If you do not agree with any part of these terms, please discontinue use of our website and services.
General Information
Bayler & Co is a UK-based business specializing in handmade hats and related accessories.
Address and Contact Details
Bayler&Co
81 Hartfield Crescent, London, SW19 3RZ
Tel:079744409182
Email baylerandco@gmail.com
Eligibility
You must be at least 18 years old to place an order or have the consent of a parent or guardian. By placing an order, you confirm that the information provided is accurate and complete.
Ordering and Payment
All products are subject to availability. If an item is out of stock, we will notify you and offer a refund or an alternative.
All prices are listed in GBP and are subject to change without notice. We use Woocommerce PayPal Payments to process payments.
Shipping and Delivery
Handmade items typically take 7–14 business days to be crafted before dispatch.
Shipping costs are calculated at checkout and charged to the customer.
UK orders are expected to arrive within 3–5 business days after dispatch, while international delivery times vary based on location.
International customers are responsible for any customs duties, taxes, or import fees.
If you do not receive your order in 7 working days (UK deliveries) or 14 days (international deliveries) please contact us.
Cancellations and Right to Cancel (Online Orders)
Under the UK Consumer Contracts Regulations, customers normally have a 14-day right to cancel online purchases. However, handmade and custom-made items are exempt from this right.
At Bayler & Co we would like to offer on a discretionary basis the opportunity to cancel your order. Please email or call us immediately if you wish to cancel your online order.
Refunds
Your legal rights
When you buy goods from a business, in UK law , the Consumer Rights Act 2015, you have a number of rights as a consumer.
These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.
If you believe your product is faulty or misdescribed, please send us an image of the fault by email. We will then contact you to arrange refund or replacement.
Our returns policy
In addition to your legal rights, we also allow you to return goods if you simply change your mind.
Our hats are refundable for a period of 30 days.
If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a refund,
- we must receive your item back to our premises within 30 days
- your item must be unused and in the same condition that you received it.
- It must also be in the original packaging.
Once we have received and inspected your return, we will refund your money in the manner that you paid.
We do not refund shipping costs.
Customised or personalised orders
For custom or personalized orders, we cannot accept returns unless the item is faulty.
Intellectual Property
All content on our website—including images, designs, logos, and text—is the exclusive property of Bayler & Co and is protected by UK copyright and trademark laws. Unauthorized reproduction, distribution, or commercial use of any content without prior written consent is strictly prohibited.
User Conduct
By using our website, you agree not to:
Use it for any unlawful purposes
Attempt to gain unauthorized access to our systems
Employ automated tools to extract data
Any violation may result in legal action and immediate termination of your access to our services.
Liability and Disclaimers
Bayler & Co provides its products and website on an “as is” basis and makes no express or implied warranties beyond those required by UK law. We are not liable for any indirect, incidental, or consequential damages arising from your use of our products or website.
Force Majeure
Bayler & Co is not liable for delays or failure to fulfill orders due to events beyond our control, including but not limited to natural disasters, strikes, transportation disruptions, supplier failures, or pandemics.
Privacy and Data Protection
We comply with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. By using our website, you agree to our Privacy Policy.
Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes take effect immediately upon posting on our website. Your continued use of our website or services after any updates constitutes acceptance of the revised terms.
Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising under these terms shall be resolved exclusively in the courts of England and Wales.
Thank you for supporting Bayler & Co. We appreciate your trust in our handmade products.