Returns and Refunds Policy
Address and Contact Details
Our address for correspondance and returns is:
81 Hartfield Crescent, London, SW19 3RZ
Telephone No:
07741 365994
Email address:
intheframe@gmail.com
Refunds
Your legal rights
When you buy goods from a business, in UK law , the Consumer Rights Act 2015, you have a number of rights as a consumer.
These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.
If you believe your product is faulty or misdescribed, please send us an image of the fault by email.
Our returns policy
In addition to your legal rights, we also allow you to return goods if you simply change your mind.
Our hats are refundable for a period of 30 days.
If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a refund,
- we must receive your item back to our premises within 30 days
- your item must be unused and in the same condition that you received it.
- It must also be in the original packaging.
Once we have received and inspected your return, we will refund your money in the manner that you paid.
We do not refund shipping costs.